Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for LOTS Social, a social media management platform operated by LOTS Tech Services, a registered sole proprietorship firm based in India ("Company," "we," "our," or "us").

We are committed to providing excellent service and customer satisfaction. This policy explains when refunds are available, how to request them, and what to expect during the refund process.

All payments are processed securely through Polar.sh, our authorized payment processor. By subscribing to our services, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.

2. Subscription Plans and Billing

2.1 Available Plans

We offer multiple subscription plans with different features and capabilities. For current pricing and plan details, please visit our pricing page at lots.social.

2.2 Billing Cycles

Subscriptions are billed monthly or annually in advance, depending on your chosen billing cycle. All prices are listed in USD and may be subject to applicable taxes based on your location.

2.3 Payment Processing

All payments are processed by Polar.sh, our merchant of record. Polar handles all customer service inquiries and refund requests on our behalf. For detailed information about Polar's payment processing and refund policies, please visit docs.polar.sh.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time subscribers to our paid plans. If you are not satisfied with our service within the first 14 days after your subscription begins, you may request a full refund.

Eligibility criteria for the 14-day guarantee:

• Must be a first-time subscriber (new customer)
• Refund request must be made within 14 days of initial billing
• Account must not have violated our Terms of Service
• Must provide feedback on reason for cancellation (optional but appreciated)

3.2 Pro-Rated Refunds

Beyond the 14-day guarantee period, refunds are generally not provided. However, we may consider pro-rated refunds in exceptional circumstances such as:

• Extended service outages that significantly impact your ability to use the platform
• Documented technical issues that prevent normal service usage
• Billing errors or duplicate charges
• Service discontinuation or major feature removal

3.3 Non-Refundable Situations

Refunds will not be provided in the following situations:

• Account suspension or termination due to violation of Terms of Service
• Failure to use the service during the billing period
• Dissatisfaction with third-party social media platform changes or policies
• User error or misunderstanding of service features
• Requests made after the account has been cancelled and the billing period has ended
• Partial month usage (except in cases of service discontinuation)

4. Cancellation Process

4.1 How to Cancel

You can cancel your subscription at any time through:

• Account Dashboard: Log in to your LOTS Social account and go to Settings → Billing → Cancel Subscription
• Polar Customer Portal: Use the link provided in your payment confirmation email
• Customer Support: Contact our support team at lots.social@lotstech.com

4.2 Cancellation Effective Date

When you cancel your subscription:

• You will continue to have access to paid features until the end of your current billing period
• No further charges will be made to your payment method
• Your account will be deactivated at the end of the billing period
• Your data will be preserved for 30 days to allow for reactivation, then permanently deleted

4.3 Immediate Cancellation

If you require immediate cancellation and access termination, please contact our support team. Note that immediate cancellations do not typically qualify for refunds unless they fall under our 14-day money-back guarantee.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you can:

1. Contact Polar directly: Use the customer support options available through Polar.sh
2. Contact LOTS Social support: Email us at lots.social@lotstech.com with your order details
3. Submit a request through our website: Use the contact form at lots.social/contact

5.2 Required Information

When requesting a refund, please provide:

• Your LOTS Social account email address
• Order/transaction ID from Polar
• Date of payment
• Reason for refund request
• Any relevant details about technical issues (if applicable)

5.3 Processing Time

Refund requests are typically processed within:

• Review: 2-3 business days for initial review
• Approval: 1-2 business days for decision notification
• Processing: 5-10 business days for refund to appear in your account

Processing times may vary depending on your payment method and financial institution. International transactions may take longer to process. For specific information about Polar's refund processing times, please refer to Polar's documentation.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using our service, please contact our support team immediately. We will work to resolve the issue promptly and may offer refunds or service credits for extended outages.

6.2 Third-Party Platform Changes

Our service depends on APIs and policies of third-party social media platforms (Facebook, Instagram, YouTube, X/Twitter, Pinterest). Changes to these platforms may affect our service functionality. While we strive to adapt quickly to such changes, we cannot provide refunds for temporary limitations caused by third-party modifications.

6.3 Service Discontinuation

In the unlikely event that we discontinue the LOTS Social service, we will provide at least 30 days' notice and offer pro-rated refunds for any prepaid, unused service periods.

6.4 Account Violations

Accounts terminated for violations of our Terms of Service, including but not limited to abuse, fraud, or inappropriate content, are not eligible for refunds.

7. Dispute Resolution

7.1 Payment Disputes

For payment-related disputes, you may also contact your financial institution or initiate a chargeback. However, we encourage you to contact us directly first, as we can often resolve issues more quickly and efficiently.

7.2 Chargeback Policy

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended pending resolution
• We will provide documentation to your financial institution supporting the validity of the charge
• Additional fees may apply for chargeback processing
• Account reinstatement may require payment of any disputed amounts plus applicable fees

7.3 Escalation Process

If you are unsatisfied with our refund decision, you may escalate the matter by:

• Requesting a review from our senior customer service team
• Contacting Polar's customer service for payment-related disputes
• Seeking resolution through applicable consumer protection agencies in your jurisdiction

8. Data and Content After Refund

8.1 Account Data

After a refund is processed:

• Your account will be deactivated
• Access to all features will be removed
• Your content and data will be preserved for 30 days to allow for reactivation
• You may export your data before the refund is processed

8.2 Content Ownership

You retain ownership of all content you created using our service. However, after account deactivation, you will lose access to the platform and your stored content after the 30-day preservation period.

8.3 Data Export

We recommend exporting your data before requesting a refund. Data export options are available in your account settings under "Data & Privacy."

9. Contact Information

For refund requests, billing questions, or any concerns about this policy, please contact us:

• Email: lots.social@lotstech.com
• Website: lots.social/contact
• Response Time: We aim to respond within 24 hours during business days

For payment-specific issues, you may also contact Polar directly through their support channels. Please refer to Polar's documentation for more information about their customer support options.

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Material changes will be communicated to active subscribers via email and will be posted on our website. Continued use of our service after policy updates constitutes acceptance of the revised terms.

This policy was last updated on the date specified at the top of this document. Previous versions of this policy may be available upon request.

11. Legal Compliance

This Refund Policy complies with applicable consumer protection laws and regulations, including:

• European Union Consumer Rights Directive
• UK Consumer Rights Act 2015
• Australian Consumer Law
• Various US state consumer protection statutes
• Indian Consumer Protection Act, 2019

If any provision of this policy conflicts with applicable law in your jurisdiction, the law will prevail, and we will work to resolve any conflicts in favor of consumer protection.