Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for LotsSocial, a social media management platform operated by LotsTech AI Solutions Private Limited, a registered private limited company based in India ("Company," "we," "our," or "us").

We are committed to providing excellent service and customer satisfaction. This policy explains when refunds are available, how to request them, and what to expect during the refund process.

All payments are processed securely through Polar.sh, our authorized payment processor. By purchasing credits or using our services, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.

2. Credit Purchases and Billing

2.1 Credit Pricing

LotsSocial charges for connected social accounts, through a plan or from credits. Media storage, posts, brands, workspaces and team members are unlimited, subject to fair use. For current rates and credit purchases, visit LotsSocial.

2.2 Credit Usage

Credits are purchased in advance. Account capacity charges not covered by a plan accrue daily. Purchased credits never expire; free starter credits are valid for 90 days. Prices are listed in USD and applicable taxes may apply.

2.3 Payment Processing

Payments are processed through the LotsTech checkout. Your receipt identifies the payment provider. Contact LotsSocial support for service or billing issues; Polar processes payments where shown at checkout. For detailed information about Polar's payment processing and refund policies, please visit docs.polar.sh.

3. Refund Eligibility

3.1 Refund Requests

For credit purchases, contact support with your payment receipt and the reason for your request. Refunds are assessed under the terms shown at purchase and applicable law. Billing errors, duplicate charges and technical issues can be reviewed as described below. A refund reverses the corresponding purchased credits.

For first-time subscription payments, where applicable, you may request a full refund within 14 days of initial billing under the following criteria:

• Must be a first-time subscriber (new customer)
• Refund request must be made within 14 days of initial billing
• Account must not have violated our Terms of Service
• Must provide feedback on reason for cancellation (optional but appreciated)

3.2 Pro-Rated Refunds

Refunds outside an applicable guarantee are generally not provided. We may consider refunds in exceptional circumstances such as:

• Extended service outages that significantly impact your ability to use the platform
• Documented technical issues that prevent normal service usage
• Billing errors or duplicate charges
• Service discontinuation or major feature removal

3.3 Non-Refundable Situations

Refunds will not be provided in the following situations:

• Account suspension or termination due to violation of Terms of Service
• Failure to use the service during the billing period
• Dissatisfaction with third-party social media platform changes or policies
• User error or misunderstanding of service features
• Requests made after the account has been cancelled and the billing period has ended
• Partial month usage (except in cases of service discontinuation)

4. Stopping Usage

For credits-funded usage, disconnect accounts you no longer need to stop ongoing capacity charges. Stopping usage does not erase your account or automatically refund credits already spent.

If you have a subscription, cancel through billing, the payment provider's customer portal or support. Cancellation takes effect at the end of the paid period. Unused purchased credits remain in your wallet unless refunded.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you can:

1. Contact Polar directly: Use the customer support options available through Polar.sh
2. Contact LotsSocial support: Email us at contact@lotstech.com with your order details
3. Submit a request through our website: Use the support contact form

5.2 Required Information

When requesting a refund, please provide:

• Your LotsSocial account email address
• Order/transaction ID from Polar
• Date of payment
• Reason for refund request
• Any relevant details about technical issues (if applicable)

5.3 Processing Time

Refund requests are typically processed within:

• Review: 2-3 business days for initial review
• Approval: 1-2 business days for decision notification
• Processing: 5-10 business days for refund to appear in your account

Processing times may vary depending on your payment method and financial institution. International transactions may take longer to process. For specific information about Polar's refund processing times, please refer to Polar's documentation.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using our service, please contact our support team immediately. We will work to resolve the issue promptly and may offer refunds or service credits for extended outages.

6.2 Third-Party Platform Changes

Our service depends on APIs and policies of third-party social media platforms (including Facebook, Instagram, LinkedIn, YouTube, X, TikTok and others). Changes to these platforms may affect our service functionality. While we strive to adapt quickly to such changes, we cannot provide refunds for temporary limitations caused by third-party modifications.

6.3 Service Discontinuation

In the unlikely event that we discontinue the LotsSocial service, we will provide at least 30 days' notice and offer pro-rated refunds for any prepaid, unused service periods.

6.4 Account Violations

Accounts terminated for violations of our Terms of Service, including but not limited to abuse, fraud, or inappropriate content, are not eligible for refunds.

7. Dispute Resolution

7.1 Payment Disputes

For payment-related disputes, you may also contact your financial institution or initiate a chargeback. However, we encourage you to contact us directly first, as we can often resolve issues more quickly and efficiently.

7.2 Chargeback Policy

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended pending resolution
• We will provide documentation to your financial institution supporting the validity of the charge
• Additional fees may apply for chargeback processing
• Account reinstatement may require payment of any disputed amounts plus applicable fees

7.3 Escalation Process

If you are unsatisfied with our refund decision, you may escalate the matter by:

• Requesting a review from our senior customer service team
• Contacting Polar's customer service for payment-related disputes
• Seeking resolution through applicable consumer protection agencies in your jurisdiction

8. Data and Content After Refund

8.1 Account Data

After a refund is processed:

• Purchased credits corresponding to the refunded amount are reversed
• Capacity may be suspended if the remaining balance is insufficient
• A refund does not automatically delete your stored content or account
• You may export your data before the refund is processed

8.2 Content Ownership

You retain ownership of all content you created using our service. However, after account deactivation, you will lose access to the platform and your stored content after the 30-day preservation period.

8.3 Data Export

We recommend exporting your data before requesting a refund. Data export options are available in your account settings under "Data & Privacy."

9. Contact Information

For refund requests, billing questions, or any concerns about this policy, please contact us:

• Email: contact@lotstech.com
• Website: Support contact form
• Response Time: We aim to respond within 24 hours during business days

For payment-specific issues, you may also contact Polar directly through their support channels. Please refer to Polar's documentation for more information about their customer support options.

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Material changes will be communicated to affected users via email and will be posted on our website. Continued use of our service after policy updates constitutes acceptance of the revised terms.

This policy was last updated on the date specified at the top of this document. Previous versions of this policy may be available upon request.

11. Legal Compliance

This Refund Policy complies with applicable consumer protection laws and regulations, including:

• European Union Consumer Rights Directive
• UK Consumer Rights Act 2015
• Australian Consumer Law
• Various US state consumer protection statutes
• Indian Consumer Protection Act, 2019

If any provision of this policy conflicts with applicable law in your jurisdiction, the law will prevail, and we will work to resolve any conflicts in favor of consumer protection.