Cookie Policy
Last Updated: June 6, 2025
1. Introduction
This Cookie Policy explains how LOTS Social, operated by LOTS Tech Services ("we," "our," or "us"), uses cookies and similar technologies when you visit our website and use our services (collectively, the "Service").
This policy explains what these technologies are, why we use them, and your rights to control our use of them. This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies allow websites to recognize your device and store some information about your preferences or past actions. This helps improve your browsing experience by remembering your settings and providing personalized content.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the Service to function properly and cannot be disabled. They include:
- Authentication Cookies: Keep you logged in to your account
- Security Cookies: Protect against fraud and ensure secure connections
- Session Cookies: Maintain your session state across pages
- Load Balancing Cookies: Distribute traffic across our servers
3.2 Functional Cookies
These cookies enhance functionality and personalization but are not essential. They include:
- Preference Cookies: Remember your settings (theme, language, timezone)
- Interface Cookies: Remember your UI preferences and customizations
- Feature Cookies: Enable enhanced features and functionality
3.3 Analytics Cookies
These cookies help us understand how visitors use our Service. They include:
- Usage Analytics: Track how you interact with our Service
- Performance Monitoring: Monitor Service performance and errors
- Feature Analytics: Understand which features are most popular
- A/B Testing: Test different versions of features
3.4 Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing effectiveness:
- Advertising Cookies: Show relevant ads based on your interests
- Conversion Tracking: Measure the effectiveness of our marketing campaigns
- Retargeting Cookies: Show you relevant ads on other websites
4. Specific Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| sb-access-token | Authentication and session management | 1 hour | Essential |
| sb-refresh-token | Maintain login session | 30 days | Essential |
| theme | Remember your theme preference | 1 year | Functional |
5. Third-Party Cookies
We may also use third-party services that set their own cookies. These include:
5.1 Analytics Services
- Google Analytics: Helps us understand website usage and performance
- Mixpanel: Provides detailed user behavior analytics
- Hotjar: Records user sessions to improve user experience
5.2 Support Services
- Intercom: Powers our customer support chat
- Zendesk: Manages support tickets and knowledge base
5.3 Social Media Platforms
- Facebook Pixel: Tracks conversions and enables retargeting
- Twitter Analytics: Measures engagement with our content
- LinkedIn Insight Tag: Tracks professional audience engagement
6. How Long Do Cookies Last?
Cookies have different lifespans depending on their purpose:
6.1 Session Cookies
These are temporary cookies that are deleted when you close your browser. They are essential for maintaining your session while using our Service.
6.2 Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and provide a better experience on return visits.
- Short-term: 24 hours to 30 days (authentication, preferences)
- Medium-term: 30 days to 1 year (user preferences, analytics)
- Long-term: 1-2 years (analytics, marketing optimization)
7. Your Cookie Choices
7.1 Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Receive notifications when cookies are set
7.2 Browser-Specific Instructions
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
7.3 Opt-Out Links
You can opt out of specific third-party cookies:
- Google Analytics: Google Analytics Opt-out
- Facebook: Facebook Ad Preferences
- General Advertising: Digital Advertising Alliance
8. Impact of Disabling Cookies
While you can disable cookies, doing so may affect your experience with our Service:
8.1 Essential Cookies
Disabling essential cookies will prevent you from using core features of our Service, including:
- Logging into your account
- Maintaining your session
- Accessing secure areas
- Using authenticated features
8.2 Functional Cookies
Disabling functional cookies may result in:
- Loss of personalized settings
- Need to re-enter preferences each visit
- Reduced functionality of certain features
8.3 Analytics and Marketing Cookies
Disabling these cookies will:
- Prevent us from improving our Service based on usage data
- Result in less relevant advertising
- Limit our ability to measure marketing effectiveness
9. Mobile App Data
Our mobile applications may use similar technologies to cookies, including:
- Local Storage: Store app preferences and settings
- Device Identifiers: Unique identifiers for analytics and personalization
- Push Notification Tokens: Enable push notifications
- Crash Reporting Data: Help us identify and fix app issues
You can control these through your device settings or by uninstalling the app.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through our Service or by email
- Provide prominent notice for significant changes
We encourage you to review this policy periodically to stay informed about our use of cookies.
11. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
LOTS Tech Services
Email: contact@lotstech.com
Website: https://www.lotstech.com
12. Additional Resources
For more information about cookies and online privacy, you can visit: