Terms of Service

1. Agreement to Terms

Welcome to LOTS Social, a social media management platform operated by LOTS Tech Services, a registered sole proprietorship firm based in India ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes, and your continued use of the Service constitutes acceptance of the updated Terms.

2. Description of Service

LOTS Social is a comprehensive social media management platform that enables users to:

• Create, schedule, and publish content across multiple social media platforms
• Manage connected social media accounts (Facebook, Instagram, YouTube, X/Twitter, Pinterest)
• Upload, store, and manage media files
• Use AI-powered content creation tools
• Analyze and track social media performance
• Collaborate with team members on content creation

The Service is provided on a subscription basis with various pricing tiers and features.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

3.2 Account Registration

To use our Service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Promptly update your account information when it changes
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.3 Account Termination

You may terminate your account at any time. We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Service or other users.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for lawful business and personal purposes, including:

• Creating and publishing original content
• Managing your social media presence
• Collaborating with team members
• Analyzing social media performance

4.2 Prohibited Uses

You agree not to use our Service to:

• Violate any applicable laws, regulations, or third-party rights
• Post content that is illegal, harmful, threatening, abusive, defamatory, or discriminatory
• Infringe on intellectual property rights of others
• Distribute spam, malware, or other malicious content
• Engage in fraudulent or deceptive practices
• Harass, stalk, or threaten other users
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated tools to access the Service without permission
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the Service without authorization
• Use the Service to compete with us or develop competing products

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you create, upload, or publish through our Service ("Your Content"). By using our Service, you grant us a limited, non-exclusive, royalty-free license to:

• Store, process, and transmit Your Content as necessary to provide the Service
• Publish Your Content to the social media platforms you designate
• Create backups and ensure data security
• Analyze usage patterns to improve our Service (in aggregated, anonymized form)

5.2 Content Responsibility

You are solely responsible for Your Content and warrant that:

• You own or have the necessary rights to use and license Your Content
• Your Content does not violate any laws or third-party rights
• Your Content is accurate and not misleading
• You have obtained all necessary permissions for any third-party content included

5.3 Our Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding Your Content), is owned by LOTS Tech Services and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

5.4 Content Removal

We reserve the right to remove or disable access to any content that violates these Terms or applicable laws. We may also remove content if required by law or at the request of third parties with valid legal claims.

6. Social Media Platform Integration

6.1 Third-Party Platforms

Our Service integrates with third-party social media platforms (Facebook, Instagram, YouTube, X/Twitter, Pinterest). Your use of these platforms through our Service is subject to their respective terms of service and privacy policies.

6.2 Platform Compliance

You agree to:

• Comply with all terms and policies of connected social media platforms
• Ensure you have proper authorization to manage connected accounts
• Respect platform-specific content guidelines and limitations
• Not use our Service to violate platform rules or engage in prohibited activities

6.3 Platform Changes

Third-party platforms may change their APIs, terms, or functionality at any time. We are not responsible for any disruptions to our Service caused by such changes, though we will make reasonable efforts to adapt to significant changes.

7. Subscription and Payment Terms

7.1 Subscription Plans

We offer various subscription plans with different features and limitations. Current pricing and plan details are available on our website and may be updated from time to time.

7.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all applicable fees
• You are responsible for keeping your payment information current
• We may suspend your account for non-payment after reasonable notice

7.3 Price Changes

We may change our pricing with 30 days' notice. Price changes will apply to your next billing cycle unless you cancel your subscription before the change takes effect.

7.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of your billing period.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

9.2 Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of the Service
• Uninterrupted or error-free operation

9.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

9.4 Third-Party Services

We are not responsible for the availability, content, or practices of third-party services, including social media platforms. Your use of third-party services is at your own risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless LOTS Tech Services, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your Content or any content you publish through the Service
• Your violation of these Terms or applicable laws
• Your infringement of any third-party rights

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

11.2 Dispute Resolution Process

Before initiating any legal proceedings, you agree to first attempt to resolve disputes through good faith negotiations. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015 of India.

11.3 Jurisdiction

Any legal proceedings that cannot be resolved through arbitration shall be brought exclusively in the courts of competent jurisdiction in India.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party services or infrastructure.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and LOTS Tech Services regarding the Service and supersede all prior agreements and understandings.

15. Contact Information

If you have questions about these Terms or need to contact us for any reason, please reach out:

16. Acknowledgment

By using LOTS Social, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must discontinue use of the Service immediately.